fg88 Privacy Policy —
How Your Data Is Protected

1 Introduction & Scope

Fg88 is a trusted online gaming platform in Bangladesh, operating with international-standard security technology. Our privacy policy has been developed in line with global data protection standards and applies to the fg88 website, mobile app, and all related services.

Every time you create an account, play games, make financial transactions, or contact our support team on fg88, certain data is generated. Managing that data responsibly is what our Privacy Policy is all about — it exists to ensure your experience on fg88 is safe and trustworthy.

This privacy policy is written with fg88 users in Bangladesh in mind. If you are under 18, you are strictly prohibited from using fg88, and we do not knowingly collect data from minors.

2 What Information We Collect

Fg88 only collects data that is genuinely necessary to provide our services. Requesting or collecting unnecessary information goes against our principles. Below is a detailed breakdown of the types of data we collect:

3 How Your Data Is Used

Fg88 uses your data only for specific purposes, each of which is clearly outlined below:

• Account Management: Your information is used for registration, login, password reset, and account security purposes.
• Identity Verification: Your identity is verified through the KYC process as required by law.
• Financial Transactions: Financial information is used solely to process deposits and withdrawals successfully.
• Fraud Prevention: Technical data is analysed to detect multiple accounts or suspicious activity.
• Service Improvement: Usage data is analyzed to improve your gaming experience.
• Responsible Gaming: Unusual gaming patterns are identified and users are offered appropriate support.
• Promotional Communications: Offers and bonus updates are sent with your consent — you can unsubscribe at any time.
• Legal Compliance: Required data is retained and provided in accordance with regulatory authority requirements.

4 Who Your Data Is Shared With

Fg88 never sells your personal data. In limited circumstances, certain information may be shared with specific third parties — each case is outlined transparently below:

• Payment Processor: Only the information necessary to process transactions is shared with payment partners such as Mobile Pay, Nagad, and Rocket.
• Technology Partner: Technology service providers used to operate the platform work under strict confidentiality agreements.
• Law Enforcement Agencies: Information required to comply with court orders or legal claims is shared with the relevant authorities.
• Licensing Authority: Data required for audits by the regulatory authority overseeing fg88's licence is provided upon request.

5 Data Security Measures

Fg88 uses industry-leading technology and processes to keep your data secure. Security isn't just a promise — it's an integral part of how we operate every day.

• 256-bit SSL/TLS Encryption: All data transmitted through the website and app is encrypted.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your login.
• Firewall & Intrusion Detection: Advanced server-level firewalls and automated threat detection systems are active.
• Regular Security Audits: Regular system audits are conducted by third-party security experts.
• Restricted Access: Only authorized fg88 staff can access specific data, and all access is logged.
• Data Center Security: Data is stored in ISO-certified data centers with 24/7 physical security.

Please note — no organization can guarantee 100% security online. That's why we encourage you to keep your password strong, never share it with anyone, and report any suspicious activity to us immediately.

6 Cookie Policy

Fg88 uses cookies to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser. They cannot harm your device.

You can manage or block cookies through your browser settings. However, disabling essential cookies may cause certain fg88 features to stop working correctly.

7 Your Rights

As a fg88 member, you have important rights over your personal data. Contact our support team to exercise any of these rights.

• Right to Access: You can request access to the information fg88 holds about you at any time.
• Right to Correction: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances — however, some data must be retained to meet legal and regulatory requirements.
• Right to Object to Processing: You can object to the processing of your data for marketing communications or non-essential purposes.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Close Account: You can request to close your account at any time.

8 Data Retention Period

Fg88 does not retain your data longer than necessary. A specific retention policy is applied to each category of data:

• Account Information: Retained for as long as your account is active, and for up to 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 5–7 years as required by law.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming Logs & Activity History: Typically retained for up to 2 years.
• Support Contact: Retained for up to 1 year after the issue is resolved.
• Cookie & Browsing Data: 30 days to 12 months, depending on the cookie type.

Once the defined retention period expires, data is securely and permanently deleted or rendered anonymous through an anonymisation process.

9 Minor Protection Policy

Fg88 strictly enforces its minor protection policy. No one under the age of 18 is permitted to use fg88, and we never knowingly collect or process data from minors.

Age verification is mandatory at registration. If we have reason to suspect that an account is being used by a minor, it will be suspended immediately and reviewed in detail. If the account holder is confirmed to be a minor, the account will be permanently closed and all collected data will be deleted.

If parents suspect their child is using fg88, they should immediately support@fg88.worldto reach us. We'll take prompt action.

10 Changes to the Privacy Policy

Fg88 may update this privacy policy from time to time, due to changes in technology, legal requirements, or service improvements.

If significant changes are made, we will notify you by email or via a platform notification. Continuing to use fg88 after any changes have been made will be considered acceptance of the updated policy.

11 Contact Us

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please reach out through the channels below:

We typically respond within 24–48 hours. Complex requests may take up to 30 business days. Your privacy genuinely matters to us, so don't hesitate to reach out with any concerns.